This Privacy Policy explains how Home Energy Modelling (“we”, “our”, “us”) collects, uses, stores, and protects personal data when you visit or interact with our website at https://homeenergymodelling.uk (the “Site”), contact us, or use our services.
By using our Site or services, you consent to the processing of your personal data as outlined below.
We may collect personal data that you provide directly, such as:
Contact details: name, email address, telephone number, and any message you submit via our “Request a Quote” form.
Project information: details you may include regarding your home energy modelling needs.
We may also collect technical and usage data automatically via cookies and similar technologies when you browse our Site (see our Cookie Policy for details).
We use your personal data to:
Respond to inquiries and provide the requested services (e.g., quotes, information).
Communicate with you about your projects, send updates or invoices (if relevant).
Improve our Site and services, analyze usage patterns, and tailor our offerings.
Comply with legal obligations, such as regulatory or audit processes.
Our processing of your personal data is based on:
Contract performance – to provide the requested services.
Legitimate interests – e.g., enhancing service quality, maintaining Site security.
Consent, where required (e.g., marketing communications, cookies).
We do not sell or share your personal data with third parties except:
Service providers who assist us (e.g., email servers, IT consultants), under binding confidentiality and security obligations.
Legal authorities, if required by law or to protect our rights and interests.
We retain your personal data only as long as necessary to fulfill the purposes for which it was collected—such as responding to your inquiry or providing services—unless a longer retention period is required or permitted by law.
You have the right to:
Access your personal data.
Rectify inaccurate or incomplete information.
Erase your data (“right to be forgotten”), subject to legal exceptions.
Restrict or object to processing.
Data portability, where applicable.
To exercise these rights, please contact us via email at info@homeenergymodelling.uk. We aim to respond within one month.
Our Site uses cookies—small text files stored on your device—to enhance your browsing experience. For full details, please refer to our Cookie Policy accessible via the Site footer.
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction.
Our services are not intended for individuals under 16. We do not knowingly collect personal data from children under this age. If you believe we have inadvertently done so, please contact us to request deletion.
Your data is processed within the UK or the European Economic Area (EEA). If we transfer your data outside these regions, we ensure adequate safeguards (e.g., standard contractual clauses) are in place.
We may update this Privacy Policy periodically. The latest version will be posted on our Site with the effective date. We encourage you to review it regularly.
For questions about this policy, to exercise your rights, or to lodge a complaint, please contact:
Home Energy Modelling
Email: info@homeenergymodelling.uk
Address: Eastgate Street, North Elmham, NR20 5HD, UK
Phone: 07780 497030
Feel free to adjust any section to better match your practices—for example, add more specifics about email marketing or analytics tools if used.
Be sure your Cookie Policy complements this Privacy Policy, including categories of cookies, consent mechanisms, and opt-out options.
Consider periodic reviews to ensure compliance with evolving data protection laws (e.g., UK GDPR post-Brexit regulations).